How to Add and Manage Testimonials

Overview

Testimonials collect buyer feedback so future collectors can trust you before they buy. They exist because buyers trust a recommendation from a past buyer when they are deciding on your work. This feature is for artists and galleries using the seller dashboard, and it covers both collectors who already have accounts and those who do not. Adding a testimonial updates your Testimonials page, where each entry appears as a card showing the buyer, the date given, and the text. Those testimonials also feed your public profile, which surfaces your testimonial count and invites you to showcase them when you have none yet. Inviting an off-platform buyer sends them an email invitation to join. By the end of this guide you will have published testimonial cards on your page, and you will know how to edit them, delete them, and invite buyers who are not on the platform yet.

Before you start

• You need an artist or gallery seller account, since Testimonials lives under Sales in the seller dashboard.
• Have the buyer’s identity ready: for collectors on the platform you only need the name or handle to find them with Search Buyer; for collectors without an account, prepare their first name, last name, and email for the invite dialog, plus an optional message of up to 350 characters.
• Prepare the testimonial text itself (up to 1000 characters) and the date the buyer gave it.
• No prior setup is required: if the buyer has no account, choose the Not on Cohart result or invite them during the same flow instead of creating anything first.
• Effects to know: the buyer’s name on a published card links to their profile; deleting a testimonial is permanent with no undo.

Steps

1. Sign in to Cohart

Sign in with your email address and password, or use Google or Apple.

2. Open the Sales menu and go to Testimonials

In the sidebar of your artist dashboard, click Sales to expand the menu, then click Testimonials.

The Sales menu also contains Invoices, Sales Record, Shipping, and Transactions.

3. Open the Testimonials page

The Testimonials page lists every testimonial customers have left on your profile. Click Add testimonials to create a new one.

4. Open the Add a testimonial form

A dialog opens with three required fields:

• BUYER — search for the collector who gave the testimonial.
• DATE GIVEN — the date the customer gave you the testimonial.
• TESTIMONIAL — the testimonial text, up to 1000 characters.

5. Search for the buyer

Click the Search Buyer field and type the buyer’s name or handle. Matching Cohart users appear in a list with their name and @handle. The first row shows the exact name you typed with the note Not on Cohart — use it only if your collector has no Cohart account.

6. Select the buyer

Click the suggestion that matches your collector. The buyer is now attached to the testimonial.

7. Set the date the testimonial was given

Click the DATE GIVEN field to open the calendar, then click the day the customer gave the testimonial.

8. Enter the testimonial text

Type the customer’s testimonial in the TESTIMONIAL field. A counter below the field shows how many of the 1000 allowed characters you have used.

9. Submit the testimonial

Click Submit. The testimonial appears as a card on the Testimonials page, showing the buyer’s name, the date given, and the testimonial text. Click the buyer’s name on the card to open their profile.

10. Edit a testimonial

Click the three-dot menu (⋯) on the testimonial card and click Edit testimonial. Change the text in the TESTIMONIAL field, then click Save changes. A “Testimonial updated” confirmation appears. Click Cancel to leave the testimonial unchanged.

11. Delete a testimonial

To remove a testimonial, click the three-dot menu (⋯) on the card and click Delete testimonial. A confirmation dialog asks “DELETE TESTIMONIAL?” — click Delete to remove it permanently, or Cancel to keep it.

12. Invite a buyer who is not on Cohart

If your collector does not have a Cohart account, click invite them next to the BUYER field. In the Invite My Buyer dialog, enter the buyer’s FIRST NAME, LAST NAME, and EMAIL, optionally add a YOUR MESSAGE TO THE BUYER (up to 350 characters), then click Send Invite. The buyer receives an invitation to join Cohart.

Tips

• When your account has no testimonials yet, the page shows the empty state: “Showcase your testimonials” with the note that testimonials help build trust with future buyers.
• Limits to remember: testimonial text 1000 characters, invite first/last name 30 characters each, invite message 350 characters.
• Deleting a testimonial is permanent — the confirmation dialog does not offer an undo.

Troubleshooting

• Buyer search shows no matching Cohart user → the collector has no Cohart account → use the Not on Cohart row or click invite them next to the BUYER field to invite them.
• Testimonial disappears after confirming delete → deletion is permanent with no undo → re-add the testimonial if you still need it.